Privacy Policy

1. Introduction

C.W. Schultz & Son, Inc. ("C.W. Schultz & Son," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cwschultzandson.com (the "Site"), request a quote, contact us by phone or form, or otherwise engage with our services.

By using our Site or providing us with your personal information, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the Site and do not submit information to us.

2. Information We Collect

We may collect the following categories of personal information:

• Contact information: name, email address, phone number, and mailing address when you fill out our quote request form, contact us, or call our business.
• Service details: information about the HVAC, plumbing, or other services you request, including descriptions of your project or issue.
• Referral information: how you heard about us, if voluntarily provided.
• Communication records: records of your communications with us, including email, phone calls, and text messages.
• Automatically collected information: when you visit our Site we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and pages viewed. This data is collected through standard web analytics tools.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your quote requests, service inquiries, and customer support needs.
• To schedule, provide, and follow up on our HVAC and plumbing services.
• To send you confirmations, estimates, invoices, and service-related communications.
• To send marketing and promotional text messages, if you have opted in to receive them. Message frequency varies. You may opt out at any time by replying STOP.
• To improve our Site, services, and customer experience.
• To comply with legal obligations and protect our legal rights.
• To prevent fraud and ensure the security of our Site and business.

4. SMS and Text Messaging

By submitting your phone number through our quote request form and consenting to text messages, you agree to receive text messages from C.W. Schultz & Son at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies. You may unsubscribe at any time by replying STOP, and no further messages will be sent. Reply HELP for assistance.

Your phone number and message data will not be shared with third parties for marketing or promotional purposes.

5. Cookies and Tracking Technologies

Our Site may use cookies, web beacons, tracking pixels, and similar technologies to enhance your browsing experience, analyze Site traffic, and understand where our visitors come from. These technologies may collect information such as your browser type, pages visited, time spent on pages, and referring website.

When you first visit our Site, a banner lets you accept or decline cookies used for analytics and advertising. We use Google Consent Mode, so if you decline, Google Analytics and Google Ads adjust how they behave and stop storing analytics and advertising cookies on your device. You can change your choice at any time using the "Cookie preferences" link in the footer of any page.

You can also control cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our Site. We use Google Analytics and Google Tag Manager, which have their own privacy policies governing the data they collect.

6. Third-Party Services

We may use third-party service providers to help us operate our business and the Site, including:

• Analytics providers, such as Google Analytics, to monitor and analyze Site usage.
• Email and communication platforms to send service-related emails and respond to inquiries.
• Scheduling and customer management tools to manage service requests.

These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose. We do not sell, trade, or rent your personal information to third parties.

7. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service providers: with trusted third-party vendors who assist us in operating our Site and business, as described above.
• Legal compliance: if required by law, court order, or governmental regulation, or to protect the rights, property, or safety of C.W. Schultz & Son, our customers, or others.
• Business transfers: in connection with a merger, sale of assets, or other business transfer, your information may be transferred as a business asset.
• With your consent: we may share your information for other purposes with your explicit consent.

8. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

10. Children's Privacy

Our Site and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information promptly. If you believe we may have collected information from a child under 13, please contact us immediately.

11. Your Rights and Choices

Depending on your state of residence, you may have the following rights regarding your personal information:

• Access: request access to the personal information we hold about you.
• Correction: request correction of inaccurate or incomplete information.
• Deletion: request deletion of your personal information, subject to certain legal exceptions.
• Opt-out: opt out of marketing communications and text messages at any time.

To exercise any of these rights, please contact us using the information in Section 13 below. We will respond to your request within the timeframe required by applicable law. We will not discriminate against you for exercising any of these rights.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.